Our Policy

CJ Bella Parlor – Shipping, Pick Up & Returns Policy

Shipping & Processing:

At CJ Bella Parlor, we prioritize fast and efficient order fulfillment. Here’s what you need to know about our shipping and pick up process:  

• Processing Time: Orders are processed within 2-3 business days after purchase.
• Orders placed after 5PM will begin processing the following business day.

Shipping Options: 

• Standard Shipping: 7-10 business days (after processing).  
• Rush Order: Email us prior to ordering.
• Important Note: Processing time does not count towards shipping time.  
• All orders are shipped via Yamato Transport and you are responsible for paying for shipping and packaging upon delivery and will require a signature confirmation upon delivery.  

Pick Up Policy:

• All pick-ups must be scheduled at least 24 hours in advance. Once your order is ready, you will receive a message confirming the available time slots.
• Pick-Up Hours: Pick-ups are available during business hours (10:00 AM – 5:00 PM, Monday-Friday) unless otherwise arranged.
• Order Confirmation: Orders must be paid in full prior to pick-up. Unpaid orders will not be released.
• Grace Period: A 10-minute grace period is allowed for pick-ups. If you’re running late, please contact us immediately to reschedule.
• No-Show Policy: If you fail to arrive without notice, your order may be rescheduled for a later date. Repeat no-shows may result in cancellation and you will receive a refund.
• Contact for Adjustments: If you need a different pick-up time, please message us directly to coordinate alternative arrangements.
• Standard Pick Up: 5-7 business days (after processing). Please email prior to purchasing extensions if you need them right away to ensure they are in stock.

Returns Policy:
ALL SALES ARE FINAL! 
Due to the nature of our products, we do not offer refunds. Please carefully review each product description before purchasing to ensure it meets your needs.